Return and Refund policy

At GSM Jewels, we take pride in delivering high-quality jewellery crafted with precision and care. If you are not completely satisfied with your purchase, we’re here to help.



Returns



We accept returns within 7 days of delivery under the following conditions:


  • The item must be unused, unworn, and in original condition
  • All original packaging, certificates, and tags must be intact
  • A valid proof of purchase is required



Items that show signs of wear, damage, or alteration will not be eligible for return.



Non-Returnable Items



The following items are not eligible for return:


  • Customized or personalized jewellery
  • Made-to-order pieces
  • Earrings (for hygiene reasons)
  • Items purchased during sale or clearance




Refunds



Once we receive and inspect your returned item:


  • You will be notified about the approval or rejection of your refund
  • If approved, the refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method




Return Shipping



  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service and insuring high-value items




Damaged or Incorrect Items



If you receive a damaged or incorrect product:


  • Please contact us within 48 hours of delivery
  • Share photos/videos as proof
  • We will arrange a replacement or full refund at no extra cost




Exchange Policy



We currently offer exchanges only in case of:


  • Size issues (if applicable)
  • Manufacturing defects




Contact Us



For any return or refund queries, contact us at:

📧 support@gsmjewels.com

📞+91